Underserved Borrowers Archives - Scotsman Guide https://www.scotsmanguide.com/tag/underserved-borrowers/ The leading resource for mortgage originators. Mon, 05 Feb 2024 20:43:35 +0000 en-US hourly 1 https://wordpress.org/?v=6.0.2 https://www.scotsmanguide.com/files/sites/2/2023/02/Icon_170x170-150x150.png Underserved Borrowers Archives - Scotsman Guide https://www.scotsmanguide.com/tag/underserved-borrowers/ 32 32 Freddie Mac extends $2,500 credit for lower income families https://www.scotsmanguide.com/news/freddie-mac-extends-2500-credit-for-lower-income-families/ Mon, 05 Feb 2024 20:43:11 +0000 https://www.scotsmanguide.com/?p=66290 Funds can be used for downpayment, closing and other homebuying costs

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Freddie Mac announced on Monday that it would offer a $2,500 credit for downpayment and other closing costs to support some lower-income families. To qualify, potential homebuyers would need to earn 50% of the area’s median income or less.

The credit will be extended to families who qualify for the company’s Home Possible and HFA Advantage products. The program is scheduled to begin March 1.

“This new effort continues the progress we made in 2023 and is particularly important in today’s housing market, where elevated rates and low supply have created affordability challenges for many families,” said Sonu Mittal, head of Freddie Mac’s single-family acquisitions division, in a statement. “We look forward to announcing additional ways to support low-income borrowers in the months ahead.”

Fannie Mae announced last month a similar $2,500 loan-level price adjustment for very low-income borrowers who are purchasing a home. Fannie’s credit can also be used for downpayment and closing costs.

Freddie Mac financed about 800,000 home purchases last year. First-time homebuyers represented approximately 51% of those purchases, the highest number since the company started tracking that statistic three decades ago.

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Simple steps to boost credit could make a real impact https://www.scotsmanguide.com/residential/simple-steps-to-boost-credit-could-make-a-real-impact/ Tue, 01 Aug 2023 08:00:00 +0000 https://www.scotsmanguide.com/?p=63098 Renters looking to boost their credit scores are increasingly convincing property managers to report rent payments to the credit bureaus. This is occurring more often with younger generations, especially among Generation Z (those born after 1996). One in five Gen Zers were having their on-time rent payments reported to the credit bureaus, according to a […]

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Renters looking to boost their credit scores are increasingly convincing property managers to report rent payments to the credit bureaus. This is occurring more often with younger generations, especially among Generation Z (those born after 1996).

One in five Gen Zers were having their on-time rent payments reported to the credit bureaus, according to a TransUnion survey released this past June. And 86% of the respondents in this age group reportedly saw their credit scores improve. The survey conducted in March 2023 included responses from roughly 150 property managers and 3,300 renters.

Gen Zers have their rent payments reported at double the rate of the population as a whole — 21% compared with 11%, according to the survey. Gen Z appears more financially aware and more focused on improving their credit than prior generations, says Maitri Johnson, TransUnion’s vice president of tenant and employment. “For example, other TransUnion research has found younger generations are more likely to use airline and hotel memberships and affiliated rewards credit cards to maximize their spending,” Johnson wrote in an email.

“Like 10 years ago, I remember us having conversations around how to expand credit to those with thin credit files by looking at their rent payments.”

– Kristin Messerli, co-founder and executive director, FirstHome IQ

Property managers are also increasingly likely to report rent payments, with nearly half of those who do having started in 2022. The most common reasons cited were to help tenants build their credit scores and to encourage residents to pay on time.

There are more financial literacy options today than there were for previous generations, says Kristin Messerli, co-founder and executive director of FirstHome IQ, a nonprofit that offers homeownership education. Gen Zers rely less on information from loan officers and more on financial education via social media, she says.

“I think we’ve moved away from trusting institutions and more toward trusting individuals,” Messerli says. “It’s not to say that they are trusting everyone they see on TikTok, but they’re capturing information and they’re getting information that otherwise wouldn’t have been available to them.”

On-time rent payments help younger and more diverse borrowers build credit faster, Messerli says. And this has become part of a national conversation. “We’ve been talking about this for many years,” she says. “Like 10 years ago, I remember us having conversations around how to expand credit to those with thin credit files by looking at their rent payments.”

In 2021, Fannie Mae and Freddie Mac each launched programs aimed at using rent payments in the mortgage approval decisionmaking process. Last year, all of the major credit bureaus (Experian, Equifax and TransUnion) started to include rent payments in credit reports and credit-score calculations.

“It’s difficult to say why it didn’t happen earlier, but the call to make it a standard practice has steadily built momentum over the past several years,” Johnson says. “I think the reason it gained traction so quickly is due to the fact that consumers and the financial services industry are both pushing for residents to get credit for their consistent on-time rent payments, along with other regular payments like utilities and telecommunications.”

Still, even those who are making gains on their credit scores face a tough road, says Jonathan Lawless, head of homeownership at Bilt Rewards, a loyalty points program. His company works with 40 major multifamily property owners in the U.S. and allows renters to earn rewards points for their rent payments, with no transaction fees, while building a path toward homeownership. Bilt offers a co-branded credit card as well.

There are 24 million renters in the U.S. between the ages of 30 to 44, which can be considered prime homebuying years. But there are only about 600,000 homes actively listed for sale at any given time, Lawless says. The lack of supply remains a major stumbling block even for those who are improving their credit scores.

“It basically means that unless you’re sort of in that top 10% of income earners or savers in the rental class, you really don’t have a shot at those limited number of listings,” says Lawless, who also points to affordability and wage growth challenges.

Renters tend to be younger, and a meaningful percentage don’t see more than a 10- to 15-point improvement in their credit scores via on-time rent payments, Lawless says. But it will turn credit invisibles — consumers with limited or no credit history — into credit visibles. And the major credit models consider the age of credit. The more seasoned the credit, the better the score, he says.

“It is very important to have that awareness and to start early,” Lawless says. “The first thing you do out of college might be to start renting an apartment and, boom, suddenly you’ve got a credit score.”

Credit-score improvement can thus pay dividends for those on the cusp of purchasing a home now. And it can also help younger consumers get on the right path so that when market conditions change in the future, they’ll be well positioned to buy.

“Let’s get them on the right journey,” Lawless says. “Let’s educate them. If they can’t find the right home now, keep building their credit so when they do find the right home, they’ve got the best possible chance.” ●

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Invisible Opportunities https://www.scotsmanguide.com/residential/invisible-opportunities/ Sat, 01 Jul 2023 17:16:00 +0000 https://www.scotsmanguide.com/?p=62244 Become a more socially responsible lender by using alternative data

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Between a volatile housing market, high inflation rates and the prospect of a national recession, the current mortgage lending environment is challenging for borrowers and originators alike. For the lenders that prioritize social-responsibility and financial-inclusion initiatives for their loan officers, there is a need for loan decisioning and underwriting to evolve beyond reliance on traditional credit data.

Today’s reality is that evaluating an applicant based on credit alone may provide too limited a view into their actual financial situation and creditworthiness, especially for the consumers with little or no credit history. As a result, these so-called “credit invisibles” and others without a prime credit score can find it quite difficult to access credit. The scope of the issue is significant, with tens of millions of consumers having thin credit files or labeled as “credit invisible,” even though many may be gainfully employed and have income levels that otherwise make them well-qualified loan applicants.

“Fortunately, loan originators now have access to more information, beyond credit scores and DTI ratios, to help them form a more holistic view of their clients.”

Social responsibility within lending promotes equity in underwriting and helps level the playing field among consumers. It also drives deeper financial insights into applicants while bridging gaps in their financial profiles to help minimize risk. Part of the evolution of the mortgage industry to support more socially responsible lending relies on the ability of originators to access expanded types of data used to make loan decisions.

Deterred by debt

For U.S. consumers, debt can be acceptable when it provides a means to fund personal purchases like new automobiles, or to invest in education and training required to unlock new job opportunities and advance their careers. But with today’s steep housing prices and higher interest rate trends, too much debt could present a roadblock to consumers who are exploring homeownership.

Typically, lenders consider a borrower’s debt-to-income (DTI) ratio when evaluating their loan application by comparing their monthly debt payments (such as rent, credit card bills and student loans) to their monthly income.

The ideal DTI ratio to approve a conventional mortgage is 36% or less, with a higher percentage indicating that income is more constrained. This increases the likelihood of the loan having a higher interest rate or the request potentially being denied. But DTI can fluctuate throughout the mortgage process, and some industry leaders have expressed interest in finding new or additional ways to measure a borrower’s repayment ability.

Fortunately, loan originators now have access to more information, beyond credit scores and DTI ratios, to help them form a more holistic view of their clients. By leveraging alternative data (such as employment history, secondary income sources, utility bills, TV and internet bills, or mobile phone and rental-payment histories) mortgage originators can gain deeper insights into a borrower’s actual repayment ability.

More than a score

Alternative data equips loan officers and brokers with avenues to unlock a wealth of additional, relevant financial data that can reveal broader information about an applicant. Most notably, this includes their potential repayment behavior.

Leading examples of alternative data in today’s lending market include income and employment data (encompassing additional sources like part-time jobs and rental-property income); telecommunications and utility payment data; specialty finance data (e.g., rent payments or peer-to-peer payments); and education data. The augmentation of credit decisioning with alternative data helps to provide a deeper understanding of the applicant’s spending patterns and cash flow, allowing mortgage companies to make more informed lending decisions.

These new data sets can also allow consumers — especially those considered to be credit invisible or those with thin credit files — to increase their chances of securing a loan. By helping originators to expand their qualifiers for assessing creditworthiness beyond traditional credit scores, alternative data helps to extend the availability and opportunity for loans to more consumers. It also helps lenders to develop and diversify their lending opportunities.

Consider women and minorities as examples, as these consumer segments historically have had less access to credit. When loan officers categorically overlook consumers with a subprime credit score, opportunities may be lost to grow their client bases. To successfully lend in a socially responsible way, originators must begin to think of alternative data as a valuable tool to enhance and augment credit decisioning while providing a more comprehensive view of each applicant.

Value over time

Despite the wide availability of alternative data sets, as well as digital verification tools, many originators still make decisions that are primarily influenced by traditional credit scores. They dismiss insights that can provide a more detailed profile of applicants and, as a result, potentially exclude otherwise viable borrowers.

Many lenders recognize the lasting, long-term value of building borrower relationships, beyond just that of the initial mortgage. When lending to credit invisibles or borrowers with thin credit files, you can create additional loyal relationships. And for the borrowers who dutifully make their payments on time, over time, their consumer credit score becomes more established and positions them as viable prospects for additional products and services.

For many Americans, the pathway to meaningful, generational wealth often begins with homeownership. Across the mortgage industry, there is an opportunity to help more qualified borrowers gain access to this pathway. Through a more socially responsible approach to lending, mortgage companies can drive greater financial inclusion in a risk-responsible way and affect real, positive impacts in communities across the nation. ●

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Breathe New Life Into Languishing Neighborhoods https://www.scotsmanguide.com/residential/breathe-new-life-into-languishing-neighborhoods/ Sat, 01 Jul 2023 08:00:00 +0000 https://www.scotsmanguide.com/?p=62259 Real estate investors and private lenders can help turn around underserved communities

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Homes are at the heart of every community. Where there are homes, there are people, families, relationships and support systems. Over the past few decades, however, many areas of the country have struggled with a lack of investment in housing, which has resulted in a deterioration of their vibrant social fabrics and has often triggered an exodus of community members.

Although the dynamics of America’s underserved communities are complex, one tried and true way to uplift and revitalize neighborhoods is by investing in and improving homes. Local real estate investors are often best positioned to pursue these opportunities. Their boots-on-the-ground perspective provides an ability to see the potential in a renovation project and its impact on the community.

“Building new housing stock is important, but housing supply is most needed at the lower end of the cost spectrum, in communities with little economic incentive to encourage new development.”

Let’s take a closer look at the benefits of residential real estate revitalization and how local investors can create opportunities for their own communities to flourish. Mortgage originators can be the bridge to assist investors in improving these communities.

Dividing line

Community deterioration has been well studied. Ill-intentioned public and private policies, often racially fueled, have served to extract community resources and concentrate poverty. For example, almost every distressed urban area in the U.S. has had a highway built through it at some point, quite literally creating a divide through the community, according to the nonprofit organization Purpose Built Communities.

Many of these projects specifically served to isolate and resegregate minority communities in many major cities across the country, including New York, Atlanta and Minneapolis. The effect of these actions is almost always the same: People who can afford to move away leave the area, resources and jobs follow, and the community suffers.

Residential real estate investment is a tool that, when used properly, can revive and strengthen communities. Investing in residential properties — particularly through the rehabilitation of dilapidated homes and land sites — heals communities from the inside by attracting new residents, diversifying socioeconomic demographics, and ultimately attracting jobs and community resources. This approach also has the potential to create generational wealth for the investors who are helping these communities.

Research from the Center for Community Health and Development at the University of Kansas found that improving the quality of housing increases neighborhood pride, leading to a reduction in crime, violence, vandalism and other social challenges. Residential real estate investment also encourages other types of community and commercial developments, thereby increasing city tax revenues and personal property values.

Housing disrepair

In addition to the rise in distressed communities, the nation is also suffering from a severe housing shortage. Recent research from the National Multifamily Housing Council suggests that the U.S. has a shortage of 600,000 apartment units and needs to build 4.3 million new apartments by 2035 to meet current demand.

The single-family home construction industry is nowhere close to meeting its goal either. A recent report from Realtor.com estimated that the nation has a shortfall of 6.5 million single-family homes. About 1 million single-family starts occurred in 2022, down 10.6% from the prior year.

What’s missing from these statistics is the allocation of housing. Building new housing stock is important, but housing supply is most needed at the lower end of the cost spectrum, in communities with little economic incentive to encourage new development. In these communities, functional housing obsolescence — a term used to describe homes that do not align with buyers’ needs and wants — has been on the rise for more than a decade.

Investment in existing residential properties — rather than in new developments — is a cure for this problem. Investors can breathe new life into outdated and obsolete homes. There are opportunities to repurpose unwanted housing stock and make it appealing to a new generation of homeowners. This type of residential investment actually increases supply and provides relief to the housing shortage at the lowest end of the cost spectrum.

So, why don’t more older existing homes attract investment? There’s not one simple answer, but one common challenge is that local investors often lack access to capital.

Meaningful change

The biggest challenge to supporting residential investment in underserved communities isn’t a lack of opportunity or desire — it is a lack of capital. Local investors may have the capability and inclination to invest in residential housing projects that could catalyze community growth and development, but they often don’t have the means to fund these projects.

National and regional banks are typically too risk averse to fund residential revitalization loans. Local investors don’t have the same access to the capital markets as large institutions. The good news is, capital is out there, but it might not be available through a local bank branch. Technology-enabled private lenders are filling the funding gap and democratizing investment capital for small and scaling investors.

Using a robust pool of data that focuses on the subject property and housing demand, rather than the singular credit of the borrower, makes it possible to underwrite properties and borrowers in a way that removes the traditional barriers to securing investment capital. A faster and more transparent application process means that borrowers who might not otherwise be able to secure a loan can pursue their goal of investing in real estate — and revitalize their communities while doing so.

Technology-enabled lenders are also diversifying investor pools and offering residents of the same neighborhoods that need revitalization an opportunity to build wealth. These loans have a meaningful impact on borrowers’ lives by creating opportunities that traditionally have only been available to a select segment of the market. For many prospective real estate investors, the ability to access capital and pursue promising career opportunities can be life changing.

It is clear that reserving capital exclusively for established investors is not a solution to the current housing crisis. Investment in residential real estate has the potential to truly address some of the nation’s deepest problems. By improving access to capital through technology and data-enabled lending, a new generation of real estate investors can pursue opportunities that create meaningful change for themselves and their communities — one property at a time. ●

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Originators have the power to lend more inclusively https://www.scotsmanguide.com/residential/closings-0323/ Wed, 01 Mar 2023 09:00:00 +0000 https://www.scotsmanguide.com/?p=59590 Homeownership is likely the most important and most accessible way for households to build wealth in America. According to the U.S. Department of the Treasury, households outside of the wealthiest 10% derive more wealth from home equity than any other source. Homeownership has many economic benefits and has long been a central tenet of achieving […]

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Homeownership is likely the most important and most accessible way for households to build wealth in America. According to the U.S. Department of the Treasury, households outside of the wealthiest 10% derive more wealth from home equity than any other source. Homeownership has many economic benefits and has long been a central tenet of achieving the American dream.

But homeownership is not equal across racial groups in America. A Treasury report published this past November found that racial homeownership gaps have changed very little in the past 50 years. The report stated that the homeownership gap between white and Black households was the same in 2020 as it was in 1970. In second-quarter 2022, the homeownership rate for white households was 75% compared to 45% for Black households, 48% for Hispanic households and 57% for households of other races.

Fair lending practices were historically problematic, but they have improved since the Great Recession, according to the Treasury report. Recent research published in The Review of Financial Studies found no evidence of widespread discrimination in mortgage interest rates charged to consumers by race or ethnicity.

“The biggest way to move the needle on multicultural originations is moving from selling to social impact lending.”

– J. Tony Thompson III, CEO, National Association of Minority Mortgage Bankers of America

This is a nuanced topic, and racial homeownership gaps exist in part because of overall wealth gaps and disparities in access to credit among racial groups. But as communities of color grow in population, education and wealth, mortgage industry leaders are encouraging lenders and originators to consciously expand their business efforts to minority groups.

The borrowers of the future are millennials, single women and communities of color, says J. Tony Thompson III, founder and CEO of the National Association of Minority Mortgage Bankers of America (NAMMBA). Over the next five years, he says there is a $2.9 trillion purchase loan opportunity in the multicultural market, so NAMMBA is encouraging mortgage companies to lean into what the organization calls “social impact lending.”

“Lenders need to understand that the biggest way to move the needle on multicultural originations is moving from selling to social impact lending,” Thompson says. “Social impact lending is understanding the needs of the marketplace first and the communities that you serve.”

A key part of social impact lending, he says, is “doing good by doing good.” Mortgage professionals should aim to engage and educate future borrowers who may be distrustful of lenders. These are often first-generation buyers whose parents were renters, or they may have had an experience that led to distrust. “The buyers today are the kids who saw their parents get foreclosed on 12 years ago in the Great Recession,” Thompson says.

To engage in social impact lending, Thompson says mortgage professionals will need to deploy better outreach strategies. This includes changes to their marketing strategies to connect more often and via different channels — e.g., YouTube, Instagram, TikTok or blogs — to establish themselves as a trusted adviser to their communities.

Certain sectors of the multicultural market are growing at present. According to the 2021 State of Hispanic Homeownership Report from the National Association of Hispanic Real Estate Professionals (NAHREP), the Hispanic homeownership rate grew steadily over the prior seven years. And the number of Hispanic households that own their home more than doubled over the past two decades, from 4.2 million in 2000 to 8.8 million in 2021.

Marc Hernandez, a longtime NAHREP member and president of Alterra Home Loans, says that the reasons for growth in Hispanic homeownership are twofold. For one, the total Hispanic population in the U.S. has grown, and by extension the number of Hispanic homebuyers has increased. Second and most importantly, Hernandez says the number of Hispanic mortgage professionals (loan originators, processors, closers and others) has grown, which has a huge impact on Hispanic communities.

“You have to specifically target Hispanic consumers if you want to be in the Hispanic market,” he says. “Doing that requires a cultural competency, an understanding of the cultural nuances. The best way to do that is to bring in new mortgage professionals from communities of color.”

To be most successful when working with Hispanic homebuyers, Hernandez says, it’s important to understand how their economic situations fit into the traditional credit box and federal lending agency guidelines. “You have to be creative in how you take a potential borrower with six sources of income — we all know they have the capacity to repay the loan,” Hernandez says. “It’s how you put that together and package it that matters. That is the biggest challenge, but those who do it well are the most successful Hispanic loan officers in the country.”

While understanding the traditional credit box is important, Hernandez believes that the box needs to expand to accommodate more inclusive lending. “I want to highlight pushing the traditional credit box, having Fannie and Freddie understand that they need to become more flexible in their affordable lending,” he says. “We participate in the special purpose credit programs and it’s a great first step, but I think in their legal obligation of duty to serve, they have more to do.” ●

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Black-owned homes appreciated more than others during pandemic https://www.scotsmanguide.com/news/black-owned-homes-appreciated-more-than-others-during-pandemic/ Mon, 27 Feb 2023 23:59:11 +0000 https://www.scotsmanguide.com/?p=59732 Zillow study of HMDA data reveals Black households also made slight homeownership gains

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A new analysis from Zillow has revealed that homes owned by Black families appreciated more than any others since the beginning of the COVID 19 pandemic.

From February 2020 to January 2023, Black homeowners saw their home values grow by 42.5%, equivalent to nearly $84,000 in equity on average. That’s higher than the increase of 38.2% for all U.S. home values. Hispanic, white and Asian homeowners saw their home values increase by 37.8%, 38.3% and 37%, respectively.

African Americans also made moderate gains in their homeownership rate, despite disproportionate employment and income losses during the COVID-19 crisis.

“These gains are extremely important in terms of increasing wealth among the Black community, as homeowners of color are more likely to have the bulk of their household wealth tied up in their homes,” said Nicole Bachaud, senior economist at Zillow. “Due to years of redlining and other forms of systemic discrimination, housing disparities between Black and white families persist. Policies and interventions like expanding access to credit, building more affordable homes and finding new approaches to mitigate appraisal bias are keys to achieving housing equity.”

Such practices have actually been helping to boost home value appreciation since before the pandemic, as appreciation for Black homeowners has exceeded that of other racial demographics since 2014. But this trend picked up even more steam at the start of the pandemic, further narrowing the home value gap.

Consider that in February 2020, the typical Black-owned home was worth 17.3% less than the typical U.S. home. In January 2023, that gap had shrunk to 14.8%, the smallest it’s been since at least 2000.

Diving deeper, Zillow evaluated the 50 largest metros in the country, finding that the home value gap has narrowed the most since February 2020 in Detroit. The Motor City has seen 9 percentage points sliced from the Black home value gap, followed by four other Midwestern cities: Kansas City, Missouri (-8 percentage points); Chicago (-6.9); Cleveland (-5.8); and Milwaukee (-5.7).

Meanwhile, even as the homeownership gap between Black and white families remains large, it has narrowed slightly as well. In 2021 (the most recent available data from the U.S. Census Bureau), 44% of Black households owned homes, compared to 73.3% of white households. But from 2019 to 2021, Black homeownership grew by 2 percentage points, compared to 1.3% overall.

Zillow’s analysis was performed using its own data as well as data from the Home Mortgage Disclosure Act.

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These Borrowers Face More Than a Language Barrier https://www.scotsmanguide.com/residential/these-borrowers-face-more-than-a-language-barrier/ Sun, 01 Jan 2023 09:00:00 +0000 https://www.scotsmanguide.com/uncategorized/these-borrowers-face-more-than-a-language-barrier/ Build trust and connections in limited English-speaking communities

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Emerging markets are areas where opportunity exists to develop business. For the mortgage industry, these also are referred to as “untapped markets,” which means there is opportunity for homeownership growth within these neighborhoods.

One significant such market is that of limited English proficiency borrowers, or those who speak English as a second language. It’s easy to assume that limited English proficiency refers to Spanish-speaking communities, but there are other groups to consider. African, Asian and Arab communities, for example, also contain many potential borrowers who do not speak English as their primary language.
Based on census data from 2018, a record 67.3 million U.S. residents (both natural-born citizens and immigrants) spoke a language other than English at home. This market is large, and it needs assistance to make homeownership and lending opportunities more attainable. To assist these potential borrowers, the first step is to build trust.

Financial wariness

Depending on their cultures and countries of origin, many limited English proficiency communities have a distrust of financial institutions. Additionally, recent immigrants are more likely to be “unbanked,” meaning that no one in the household has a checking or savings account at a bank or credit union. A landmark study released this year by the Federal Reserve Bank of Cleveland found that immigrant households were consistently less likely than the general population to have a bank account of any kind.
For many, being unbanked can stem from distrust due to negative experiences, or from a more interconnected relationship between financial institutions and the government in their country of origin. Between this distrust and any language barriers, many members of limited English proficiency communities are not integrated into the U.S. financial system. They rely on cash, and many do not possess a debit or credit card.
In 2019, a Federal Deposit Insurance Corp. survey found that an estimated 7.1 million U.S. households (or approximately 5.4%) were unbanked. The same survey showed that 13.8% of Black households and 12.2% of Hispanic households were unbanked, compared to 2.5% of white households. Just like anything else, this tradition of cash rather than credit (along with a distrust of financial institutions) can be carried from generation to generation.
Trust also is a significant factor during the mortgage process as loan documents may be available to read in other languages, but by law, they must be signed in English. These borrowers may have understandable concern about what they’re agreeing to, given that the document is not in their native language.
Furthermore, some English words and phrases don’t translate well, or don’t have a direct translation. A 2017 study conducted for Fannie Mae and Freddie Mac on limited English proficiency borrowers found that not all concepts translate readily. Certain terminology such as “escrow” or “balloon payment” may not exist in another country, while words like “broker” and “agent” may have different connotations. Therefore, borrowers must rely on their mortgage originator and/or real estate agent, who should establish trust that all terms have been explained properly and that the signed documents match the translated documents.

Clear communication

To foster trust, lenders and originators need to physically be in the communities where little to no English is spoken, and they should have branches that are convenient and accessible. They should have bilingual materials for potential clients to read and understand, then make these documents accessible in branches and online.
But reaching the needs of these communities goes beyond the creation of marketing materials in languages other than English. Lenders and the originators who work with them also should try to have staff who can help not only on the front end but throughout the mortgage process.
From the first interaction of the homebuying process, the real estate agent, originator, appraiser, title agent, inspector, etc., should be able to communicate with the borrower so they understand every part of the process and the details of the home they are purchasing. With any borrower, clear communication is critical to a successful transaction, but it takes on even greater importance when there are language barriers to overcome.
Lenders may find that many limited English-speaking borrowers haven’t established traditional credit, which can be a challenge to work with absent the right loan products. One solution that a lender can incorporate is technology that expands homeownership accessibility by looking beyond merely the credit score.
Lenders should consider other nontraditional factors that can help establish the borrower’s ability to make payments. Leveraging payment history for rent, utilities, insurance, child care, tuition, internet, phone bills or even a car lease can help determine whether a borrower is creditworthy.

Community advocates

There may be other companies and nonprofit organizations already embedded in the communities that a lender wants to reach. Local churches or nonprofits may already be working within these communities to improve financial literacy (such as personal finance or building credit). These groups can be great advocates for connecting lenders and real estate agents to individuals in these communities.
As a mortgage originator, seek ways to partner with these organizations. Working with nonprofits, churches and real estate agents to invest in these communities is critical as potential borrowers are likely to already know and trust these partners. This can carry over to trusting the lenders and financial institutions that these parties recommend.
Untapped markets create a huge opportunity in times when the housing market is challenging. Building trust within a community not only helps to bring in business — it also sets up limited English-speaking borrowers for success.
This requires an investment of resources along with time to build trust and relationships. Having the right resources and products in place, however, can make a substantial impact on your business and the communities you serve. ●

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John E. Bell III, U.S. Department of Veterans Affairs https://www.scotsmanguide.com/residential/john-e-bell-iii-us-department-of-veterans-affairs/ Thu, 01 Dec 2022 09:00:00 +0000 https://www.scotsmanguide.com/uncategorized/john-e-bell-iii-us-department-of-veterans-affairs/ VA loans emerge as attractive option in a shifting market

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The number of home loans guaranteed by the U.S. Department of Veterans Affairs (VA) plummeted over the past federal fiscal year. The agency saw a record 1.44 million loans guaranteed in fiscal year 2021. That dropped to nearly 750,000 in fiscal year 2022, which ran from Oct. 1, 2021, through Sept. 30, 2022.

The total loan volume fell to $256.6 billion in fiscal year 2022, down from a record-breaking $447 billion in the prior year. Veteran borrowers were at a disadvantage in the then-hot housing market, where they competed against all-cash buyers and investors, said John E. Bell III, executive director of the VA’s loan guaranty service. That changed, however, as speculators left the market this past summer.

If there’s one point that Bell wants to get across, it’s that VA loans offer remarkable benefits for veterans. “If you’re not making a VA loan to a veteran that qualifies, you’re costing them money,” Bell said. “If you’re a lender, why aren’t you offering it? Because we still see that it’s the best product out there for our vets.”

Bell recently spoke to Scotsman Guide about the VA loan program and the changing housing market. He also spoke about the VA’s ongoing modernization efforts and its goal to ease restoration of entitlement, or how veterans who have used the VA guarantee can restore the benefit for future use.

We know that rising rates don’t necessarily kill the market. Rising rates with declining appreciation, that could cause issues.

How is the cooling market affecting VA loan borrowers?
Let’s just talk some real numbers here. For fiscal year ‘22, we have seen the third-best year on record for the VA for total loans, the third-best year for purchase loans and the highest we’ve ever seen for cash-out refinances.
Why did the numbers decline?
If you really dive into why, it’s that veterans went through half of (fiscal year 2022) unable to compete in the marketplace. Institutional investors, cash investors were flooding the market, driving prices up, and veterans weren’t even being considered in the bid.
That changed?
From July to now, we’ve seen veterans compete more and more, winning bids and contracts at a very fast pace. It’s because, again, those institutional investors with cash buying investment properties left the marketplace and left it rapidly.
Do you think this trend will continue?
We know that rising rates don’t necessarily kill the market. Rising rates with declining appreciation on housing prices, that could cause issues. We’re all waiting because we’re seeing pockets of declines in certain markets.
Can you talk about the efforts to modernize the VA loan process?
This is just another way for us to decrease the time it takes to guarantee loans and to keep the price down as much as possible. We’re really trying to work with Ginnie Mae, work with our lenders to make sure that during the transaction, they can go sell that mortgage-backed security on the day they close so it keeps the price down.
The modernization efforts aren’t on the front end with borrowers, but the back end with lenders and the secondary markets?
Exactly. It’s tying in that whole process together. It’s really end to end of the loan life cycle. The other thing that this allows you to do is make policy decisions on the front end, based upon the historical information on performance that the back end is telling you.
What are the issues surrounding the restoration of entitlement through refinancing?
We’re tackling it right now. With every great technology, you’ve got to have the infrastructure in place to be able to support it. In the next eight to 10 months, we’re going to require that lenders report to us electronically with data from every transaction. Once we’re able to get that data into our system, we can start building the rules on that restoration of entitlement.
When do you foresee the VA potentially getting an automated underwriting system?
We are one of the only program agencies that does not have an automated underwriting system. We are trying to fix that. That’s in our modernization transformation, (where we’re trying to find a) way for us to be able to understand which veterans are not making it across the finish line. We’re hoping and striving to get toward that after (the current modernization efforts). ●

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Spectrum of Opportunity https://www.scotsmanguide.com/residential/spectrum-of-opportunity/ Tue, 01 Nov 2022 08:00:00 +0000 https://www.scotsmanguide.com/uncategorized/spectrum-of-opportunity/ Mortgage industry success requires embracing people of all backgrounds

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It is widely believed that in the next couple of decades, homebuyers — especially those entering the market for the first time — will be the most diverse in the history of this country. And it won’t just be the growing number of people of color but also those in the LGBTQ community. Consider that more than half of millennials, who currently make up the largest share of homebuyers, view themselves as members of some type of racial, cultural or ethnic minority.

The fact is, LGBTQ, Black and other minority communities are often on the receiving end of discriminatory practices that are subtle but highly effective.

To survive the next few decades, every sector of the housing industry, from real estate agents to mortgage originators, lenders and servicers, will need to learn how to better serve these communities — and learn it fast. According to an Urban Institute report, between 2020 and 2040, the number of Hispanic homeowners will grow by 4.8 million. Black homeowners will grow by 1.2 million and homeowners of other races (mainly Asian Americans) will grow by 2.7 million. Meanwhile, the number of white homeowners will decline by 1.8 million.
Although these projections represent real opportunity for mortgage professionals, the industry also must acknowledge the fact that for the past 50 years, the business has failed to offer substantive assistance to minorities pursuing the American dream of homeownership. This holds true for the LGBTQ community as well.

Continued adversity

To be sure, some strides have been made. But there is no denying that two groups — LGBTQ and Black communities — are facing challenges that are not always shared by other minorities when it comes to purchasing a home. LGBTQ is sometimes expanded to LGBTQIA+ to include people of all sexual orientations.
A 2020 study from the Williams Institute at the UCLA School of Law found that while 70.1% of non-LGBTQ adults own their homes, only 49.8% of LGBTQ adults do. In fact, the study found that homeownership rates are even lower among LGBTQ racial minorities and transgender people.

Every sector of the housing industry, from real estate agents to mortgage originators, lenders and servicers, will need to learn how to better serve these communities — and learn it fast.

Same-sex couples are less likely to own their homes than opposite-sex couples (63.8% and 75.1%, respectively). Married same-sex couples are less likely to own their homes than married different-sex couples (72% and 79.4%, respectively).
White Americans (72.1%), Asian Americans (61.7%) and Hispanic Americans (51.1%) each achieved 10-year high points in homeownership in 2020, with the rate for Hispanic Americans setting an all-time record by exceeding 50% for the first time. Conversely, the homeownership rate for Black Americans — 43.4% — was less than it was a decade earlier (44.2% in 2010).

Legislative legacy

President Lyndon B. Johnson signed the Civil Rights Act in 1964. Title VIII of the act, also known as the Fair Housing Act, prohibited discrimination concerning the sale, rental and financing of housing based on race, religion, national origin, sex, and (as amended) disabled and family status.
While its passage was hailed as a significant achievement, in reality, it didn’t move the needle much for the LGBTQ and Black communities. Neither did the Community Reinvestment Act, which was passed in 1977. It was intended to encourage depository institutions to help meet the credit needs of the communities in which they operate.
As recently as 2021, the U.S. Department of Housing and Urban Development announced that LGBTQ Americans are protected under the Fair Housing Act. It advised that the act’s prohibition of discrimination based on sex includes sexual orientation and gender identity. Clearly, it’s too soon to feel the impact of this policy decision.
These federal legislative actions have basically looked good on paper but have not been put into successful practice on a widespread basis. This begs the question: If it had not been for these legislative acts, where would the country be today based solely on the self-action of the mortgage industry?

Discriminatory practices

Discrimination still plays a significant role in the homeownership gap for underserved communities. It has a long history and there’s a real fear it will continue. For queer people specifically, the discrimination they encounter is based on sexual orientation or gender identity and occurs when there is a situation that doesn’t appear to fit heteronormative societal expectations.
Another challenge is the lack of LGBTQ representation within the mortgage industry itself. Without more equitable representation, the homeownership aspirations of this minority group will remain suppressed.
Fear of acceptance is an obstacle as well. When you’re shopping for a home, you’re looking to become part of a community. Queer people are often afraid they won’t be welcome. It’s the same fear they experience when they come out to their families — that their parents won’t accept them and they’ll be disowned. The unfortunate reality is that laws cannot prevent this type of discrimination — ostracization — from happening within neighborhoods.
All of this is further aggravated by the fact that 50% of LGBTQ people live in states that do not prevent housing discrimination based on sexual orientation or gender identity. In fact, only 23 states have laws that specifically protect queer communities from either of these biases. So, if they do experience discrimination in these states, they can report it, but there’s not much they can do beyond that.
The fact is, LGBTQ, Black and other minority communities are often on the receiving end of discriminatory practices that are subtle but highly effective in terms of producing the desired result — controlling or limiting opportunities available to them. They often involve a conscious or unconscious bias manifesting through small actions such as an unreturned phone call, or real estate professionals or property managers withholding information on potential homes.

Path forward

The mortgage industry is working on ways to help the underserved, especially when it’s comfortable and convenient. One effort is homebuyer education. Today’s educational programs are largely geared toward credit knowledge and the budgeting process, both of which are tremendously important.
There also are specialized loan programs that help low- to moderate-income and minority homebuyers purchase homes in established income-restricted and predominantly minority areas. These loan programs, however, have ended up creating housing silos that are segregated by income and racial/ethnic divides. In a sense, it’s redlining in reverse.
There is little historical data to suggest these loan programs have helped low- and moderate-income borrowers get into higher-income areas. In fact, these concepts appear to only help low-income people buy in low-income areas, thus keeping the neighborhood segregated and inhabited only by those with limited economic resources.
The same thing is happening in racial communities. Specialty mortgage programs with favorable terms promote home purchases by minorities to stay within minority communities instead of more diverse neighborhoods. So, while the mortgage industry may have grown homeownership opportunities overall, the business has not done it in a particularly equitable or healthy way. As an industry, the goal must be to work to promote mixed-income and mixed-race communities in order to successfully bridge the homeownership gap for the long term.

Concrete steps

There are things that can be done to meet LGBTQ, racial and ethnic minorities where they are on their journey to homeownership. First, the mortgage industry must create educational programs and lending alternatives that promote the integration of minority communities into the mainstream housing market. The industry also needs viable options that allow real estate professionals to help low- and moderate-income and minority home shoppers find homes in higher-income areas, or help families of color gain access to predominately white neighborhoods.
As noted earlier, the mortgage business also must take concrete steps to start looking like the minority communities that it is attempting to serve. When LGBTQ individuals and people of color become part of every sector of the industry, they will be in a better position to address this opportunity because representation is present at the table with industry decisionmakers.
Additionally, the goal must be to work harder to achieve residential integration. One path to do that is to encourage policymakers to pass laws and tax structures that help these communities gain access to healthier, more diverse, long-term avenues for housing.
And lastly, mortgage professionals must pursue greater community engagement. By getting involved at the grassroots level, those in the business can learn firsthand about the concerns and misconceptions that are quite common in ethnic, racial and cultural minority communities, then address them.
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Unfortunately, the American dream has been much more of a dream than an achievable goal for many in the LGBTQ and racial/ethnic communities. It’s possible that the need has now become so crucial for an industry that is struggling with the nation’s housing crisis that mortgage professionals will implement alternative programs to help minority communities achieve equal footing when it comes to buying homes and building wealth. ●

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Unequal Opportunity https://www.scotsmanguide.com/residential/unequal-opportunity/ Sat, 01 Oct 2022 08:00:00 +0000 https://www.scotsmanguide.com/uncategorized/unequal-opportunity/ Addressing appraisal bias is another step toward making housing more equitable

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Homeownership has long been synonymous with the American dream, in no small part due to its promise of financial freedom for people of every background through the wealth-building potential of home equity. That’s not to mention the many other recognized advantages of owning a home.

This was certainly the case for countless white families in post- World War II America, when the U.S. government made bold steps to support homeownership through the GI Bill. Before that, the government addressed these issues through housing programs started under the New Deal.

Many news stories tend to focus on the potential for an individual appraiser delivering a too-low estimate based on factors associated with the occupants instead of the home. But the reality is more nuanced.

These programs were designed to address an acute housing shortage by providing affordable homeownership opportunities for American families. Unfortunately, they also resulted in a disproportionate benefit to white families and furthered neighborhood segregation under policies referred to as redlining.
It should therefore come as no surprise that nearly every component of the housing and housing finance ecosystems has been impacted in some way by — at a minimum — the past 90 years of legislated unequal access to opportunity. While Americans have inherited a complicated physical and social infrastructure, the challenge of addressing historic inequities and making good on the promise of the American dream for everyone is a worthwhile endeavor.

Nuanced reality

Buying a home is one of the most significant purchases most people will make in their lifetime, and it’s also one of the most complex. As a first-time buyer, unless you are among the 6% who purchase their homes entirely with cash, you are likely financing the transaction and your mortgage lender will require an appraisal.
The potential for appraisal bias in home valuation has recently garnered public attention and regulatory scrutiny. Many news stories tend to focus on the potential for an individual appraiser delivering a too-low estimate based on factors associated with the occupants instead of the home. But the reality is more nuanced.

The appraiser profession needs greater diversity, allowing those involved in the process to reflect the diverse communities they serve.

To arrive at a home’s value, a qualified appraiser traditionally performs an in-person inspection to assess things like amenities and conditions, then uses this information along with an analysis of comparable nearby home sales. Appraisers are trained to provide an objective, unbiased analysis, but they also must rely upon data and methodologies that have been impacted by the systemic racism of redlining.
The appraisal industry also is incredibly analog, so typical tools of the trade include clipboards, tape measures and pencils for capturing information to manually input into a computer back at the office. New technology has emerged to help appraisers digitize the collection of data and respond to a changing regulatory environment.

Regulatory scrutiny

For the past few years — and amid movements around social injustice — conversations on the issue of bias in the appraisal process have been increasingly taking the spotlight as more homeowners stand up to tell their stories. While the issue of bias in the appraisal process is not new, the regulatory scrutiny and efforts to address underlying systemic reasons are just now coming to bear.
As the topic gains momentum, appraisers are often in a defensive stance while researchers continue to shed light on appraisal bias — be it systemic, implicit or explicit. Incidents such as an extremely inflammatory email from an appraiser to a researcher are catching the attention of lawmakers like Rep. Maxine Waters, who chairs the House Financial Services Committee. Waters and others are seeking legislative changes to address systemic appraisal discrimination.
She is not alone in addressing bias in appraisals and housing. Last year, President Joe Biden established the Interagency Task Force on Property Appraisal and Valuation Equity (PAVE), which delivered an action report in early 2022 that described the extent, causes and consequences of misevaluation and undervaluation of properties. The task force also proposed a set of policy changes to advance racial equity in the appraisal process.

Troubling research

The government-sponsored enterprises (GSEs) Freddie Mac and Fannie Mae have released research addressing the existence of substantial appraisal gaps. Freddie Mac’s analysis of 12 million appraisals found specific appraisal gaps related to both place (census tract) and people (race/ethnicity).
Compared to homes in white-majority census tracts, those in Latino- dominant neighborhoods were twice as likely to have an appraisal gap between the contract price and the appraised value. The gap between white and Black neighborhoods was only slightly lower. Freddie Mac’s researchers also reviewed demographic data provided by the homebuyer on their mortgage application and noted an appraisal gap of 2.9 percentage points for Latinos and 2.1 points for Blacks.
Fannie Mae’s analysis of 1.8 million appraisals found distinct but inter- related valuation issues specific to Black and white borrowers. On average, Black borrowers refinancing their homes received slightly lower values relative to an automated valuation model (AVM).
In addition, homes owned by white borrowers were more frequently overvalued compared to an AVM. A high concentration in six states — Georgia, Louisiana, South Carolina, North Carolina, Mississippi and Alabama — accounted for nearly 50% of the overvalued homes owned by whites in majority- Black neighborhoods.

Collaborative solutions

With plenty of research to illustrate a consistent set of problems, it is up to key industry players to collaboratively focus on solutions. This includes the GSEs, which have taken a couple of important steps this year by accelerating modern appraisal programs and allowing for desktop appraisals that forgo the need for an appraiser to physically enter a home.
These programs also offer the benefits of faster turnaround times and reduced costs to the borrower. The desktop appraisal option via Fannie and Freddie is one of the most recent mortgage finance innovations in an industry where fax machines and in-person notarization are still de rigueur. A desktop appraisal uses third-party data available through tax records and multiple listing services in place of an in-person property evaluation.
Desktop appraisals provide one potential means of addressing explicit bias by eliminating an appraiser’s in-person inspection of a home — where they can’t see or be influenced by the owner’s or buyer’s race or ethnicity. But they aren’t a panacea since there would still need to be a mechanism to identify value differences for homes in disrepair or ones that have been heavily upgraded, and they are limited to purchase loans.
In an industry that currently requires thousands of hours of supervision before you can become a certified appraiser, desktop appraisals offer a career path that can attract a more diverse talent pool — especially given the rise of work-from-home options in this competitive job market. The GSEs have taken immediate steps to partner with the National Urban League, Appraisal Institute and others to increase diversity in the profession. The intention is to have the appraisal profession better reflect the communities it serves.

Technological advances

In 2021, 97.7% of all property appraisers and assessors were white. Absent intervention, there is a high likelihood of continued lack of diversity in the appraisal profession, which is responsible for evaluating the single-largest asset of the diverse population driving the country’s homeownership growth.
Proactive appraisal management companies are focused on increasing diversity through trainee programs and efforts such as Practical Applications of Real Estate Appraisal, which uses technology-based virtual training to disrupt the industry’s supervisor-trainee model. This long-standing mentorship model is often criticized for reinforcing inherent bias since it mainly involves white appraisers, who supervise trainees who are often close friends or family members.
Technology-enabled appraisal management companies also are investing in appraisal modernization initiatives to digitize and standardize the data collection process, which can increase accuracy while providing more transparency to the borrower about how the home was evaluated. The GSEs’ hybrid appraisal programs require mobile apps to be used on-site to capture property data, as well as automated digital floor-plan technology to measure the home consistently. These tools allow data collectors to visit the home and bring back objective data to an appraiser at their desk, again providing additional anonymity about the demographics of the borrower.

Greater diversity

The U.S. demographic shift has been underway for some time now with minority populations, driven largely by Latinos, accounting for more than half of the country’s population growth over the past decade. As the racial and ethnic makeup of the U.S. continues to change and communities of color account for a larger share of homebuyers, housing industry advocates and participants play critical roles in eliminating potential bias in the purchase process.
Every homeowner deserves a credible, unbiased opinion of their property value regardless of their race, color, religion, gender, gender identification or any other inherent factor. The intent of the independent appraiser model and regulated standard is to deliver an unbiased opinion of value, and most appraisers take the requirement to remain unbiased seriously and with great pride.
Still, the appraiser profession needs greater diversity, allowing those involved in the process to reflect the diverse communities they serve. The path to becoming an appraiser must avoid unnecessary barriers to entry and must allow new generations of appraisers to begin practicing in an abbreviated time frame.
To leverage the potential benefits of appraisal modernization, the physical characteristics of properties should be accurate, digitized, standardized and democratized so all relevant parties can easily and consistently verify and analyze information. While there is still much to do to address these long-standing issues of bias and discrimination, the initial steps within the industry are an encouraging start. ●

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